Spenser Smith is the Director of Graduate Admissions at the Haslam College of Business at the University of Tennessee, Knoxville, and is currently pursuing a Ph.D. in Higher Education Administration. With extensive experience in higher education administration, Spenser is a dedicated advocate for student success and innovation. His research focuses on the impact of CRM systems on student retention, highlighting his passion for educational technology. Spenser also serves on the board of several nonprofit organizations, bringing a wealth of knowledge and a commitment to excellence to his role.