Nathalie Bouldoukian is director of quality assurance and institutional advancement at the American University of the Middle East. She previously worked at the Holy Spirit University of Kaslik as director of quality assurance and institutional effectiveness and has been involved in various accreditation and teaching excellence projects. She holds a master’s degree in computer sciences from the Holy Spirit University of Kaslik, a teaching and learning certificate from Norwich University, and a postgraduate certificate in teaching and learning in higher education from The University of Texas at Austin.