Marlene Amorim, University of Aveiro
Marlene Amorim
Associate Professor
University of Aveiro


Marlene Amorim is Associate professor at the Department of Economics, Management, Industrial Engineering and Tourism at the University of Aveiro, Portugal, and a member of the Research Unit in Governance Competitiveness and Public Policies (GOVCOPP). She served the University as Pro-rector for Internationalization from 2014 to 2018, and as Director and then Vice-Director for the Master in Industrial Engineering and Management. Marlene also served as Coordinator for the research line in Competitiveness, Innovation and Public Policies at GOVCOPP (2018-2024). Marlene received her PhD in Management from IESE Business School of the University of Navarra in Spain, and conducts research in the area of service operations, quality, and sustainability, addressing the challenges of service process design and customer participation in service delivery.